Customer Focussed Award

Presented by Bendigo Advertiser.
The be-all and end-all. This award recognises businesses that go above and beyond for their customer, have displayed initiative and innovation, drive repeat business, measure customer satisfaction and have found new ways to reward customers. Applicants for this category can come from any industry sector, but should display an exceptional understanding of customer service with proven results and must be able to provide examples.

Read more information below

Download the questions here.

Get Prepared
Before you start the application process, please note:
  • The Applicant’s business must have been operating for a minimum of three years to enter this category.
  • We recommend that you download the Category PDF and review the application in its entirety prior to starting.
  • You must answer all the questions. Only completed applications will be considered.
  • Each answer should be around 250 words.
  • You can SAVE your application as you go and come back to it later.

 

Other helpful tips and pointers:

  • Past applicants have found the application process and self-reflection it requires to be rewarding and inspiring, and have recommended having your whole team involved in the process.
  • Our Judges are looking for concise answers that are relevant, accurate, and honest. They are wanting to get an understanding of the business principles, philosophies, and practices. They also want a sense of how the business became successful, and your plans and vision for the future.
  • Make sure you allocate a reasonable amount of time to focus on your application.
  • Make sure you read the question and give specific answers to each one.
  • Be honest in your answers.
  • Proofread your application before submitting it.